Terms of Use

Keenfootwearm Terms of Use

These Terms of Use (“Terms”) govern your access to and use of the Keenfootwearm website (the “Website”), including all content, features, and services related to the sale of KEEN® shoes (hiking, casual, work, and adventure styles) available on the Website. By accessing or using the Website, you (“User” or “you”) agree to be bound by these Terms, as well as our Privacy Policy, Terms of Purchase, and other posted policies (all available on the Website). If you do not agree to these Terms, do not access or use the Website.

1. Eligibility to Use the Website

  • To use the Website’s purchasing features (e.g., placing orders for KEEN® products), you must be at least 18 years old or have the legal consent of a parent or guardian. By using the Website, you represent and warrant that you meet this eligibility requirement and have the legal capacity to agree to these Terms.
  • The Website is intended for personal, non-commercial use. You may not use the Website for business purposes (e.g., reselling KEEN® products in bulk) without prior written permission from Keenfootwearm.

2. Account Registration & Management

  • Optional Account Creation: You may browse the Website without creating an account, but to place orders, track order history, or save preferences (e.g., shoe sizes), you will need to register for a user account. When registering, you must provide accurate, current, and complete information (e.g., name, email address) and update this information promptly if it changes.
  • Account Security: You are responsible for maintaining the confidentiality of your account username and password. You agree to notify Keenfootwearm immediately at [email protected] if you suspect any unauthorized access to or use of your account. Keenfootwearm shall not be liable for any loss or damage arising from your failure to protect your account credentials.
  • Account Termination: We reserve the right to suspend or terminate your account at any time, without prior notice, if we determine that you have violated these Terms (e.g., fraudulent activity, misuse of the Website) or for any other legitimate business reason. Upon termination, you will no longer have access to account-specific features, but any outstanding orders or obligations (e.g., returns, refunds) will remain subject to our Terms of Purchase.

3. Use of Website Content

  • Content Ownership: All content on the Website—including text, images, logos, product descriptions, videos, and brand materials related to KEEN®—is the property of Keenfootwearm, KEEN® LLC, or our licensors. This content is protected by copyright, trademark, and other intellectual property laws.
  • Permitted Use: You may access and view Website content for personal, non-commercial purposes only (e.g., researching KEEN® products, placing orders). You may not:
    • Copy, reproduce, distribute, modify, or create derivative works of any content (e.g., downloading product images to use on another website).
    • Use KEEN® trademarks (e.g., the KEEN® logo, “KEEN Footwear”) without explicit written permission from KEEN® LLC.
    • Scrape, crawl, or extract data from the Website (e.g., using automated tools to collect product prices or customer information) without our prior consent.
  • User-Generated Content (If Applicable): If the Website allows you to submit content (e.g., product reviews, photos), you grant Keenfootwearm a non-exclusive, worldwide, royalty-free license to use, display, and distribute this content for marketing, promotional, or Website improvement purposes. You represent that you own the content you submit and that it does not violate third-party rights (e.g., copyright, privacy).

4. Prohibited Conduct

You agree not to use the Website for any unlawful, harmful, or disruptive purpose, including but not limited to:
  • Engaging in fraudulent activity (e.g., using stolen payment information, creating fake accounts to manipulate orders).
  • Transmitting viruses, malware, or other harmful code that could damage the Website or other users’ devices.
  • Harassing, threatening, or violating the privacy of other users (e.g., sharing personal information of other customers).
  • Interfering with the Website’s functionality (e.g., overloading servers, disrupting order processing systems).
  • Violating applicable laws or regulations (e.g., exporting KEEN® products to restricted countries without proper authorization).

5. Website Availability & Modifications

  • Availability: We strive to keep the Website accessible 24/7, but we do not guarantee uninterrupted or error-free access. The Website may be temporarily unavailable for maintenance, updates, or technical issues (e.g., server outages). We will notify users of planned downtime via a Website banner or email (if you have an account) whenever possible.
  • Website Changes: We reserve the right to modify, update, or discontinue any feature of the Website (e.g., adding new KEEN® product categories, removing outdated content) at any time, without prior notice. We may also update these Terms as outlined in Section 8.

6. Third-Party Links & Services

The Website may contain links to third-party websites or services (e.g., KEEN®’s official sustainability page, payment processors like PayPal). These links are provided for your convenience only, and Keenfootwearm does not endorse or control the content, privacy policies, or practices of third-party sites. You access these links at your own risk, and we recommend reviewing the terms of use and privacy policies of any third-party site before using it.

7. Limitation of Liability

  • Keenfootwearm shall not be liable for any direct, indirect, incidental, special, or consequential damages arising from your use or inability to use the Website (e.g., lost access to orders, inconvenience from downtime, damages from malware). This limitation applies even if we have been advised of the possibility of such damages.
  • Our total liability to you for any claims related to these Terms shall not exceed $100. This limitation does not apply to damages caused by our gross negligence, willful misconduct, or violations of applicable laws.

8. Changes to These Terms

We may update these Terms from time to time to reflect changes in legal requirements, Website features, or business practices. When we make changes:
  • We will revise the “Last Updated” date at the bottom of this page.
  • We will notify registered users via email (to the address associated with your account) or display a prominent banner on the Website for 30 days after the update.
  • Your continued use of the Website after the changes take effect constitutes your acceptance of the updated Terms. If you do not agree to the changes, you must stop using the Website.

9. Governing Law & Dispute Resolution

  • These Terms shall be governed by and construed in accordance with the laws of the State of Oregon, United States, without regard to its conflict of laws principles.
  • Any disputes arising from or related to these Terms or your use of the Website shall first be resolved through good-faith negotiation. If negotiation fails, the dispute shall be submitted to mediation in Multnomah County, Oregon, before pursuing litigation. Litigation shall only be filed in the state or federal courts located in Multnomah County, Oregon.

10. Contact Us

If you have questions, concerns, or requests related to these Terms of Use, please contact us at:
  • Website: Use the “Contact Us” form on the Website (we respond within 12 business hours)
By accessing or using the Keenfootwearm Website, you acknowledge that you have read, understood, and agreed to these Terms of Use.