Privacy Policy

 

Keenfootwearm Privacy Policy

At Keenfootwearm, we respect your privacy and are committed to protecting the personal information you share with us when browsing our website, purchasing KEEN® shoes, or interacting with our customer service. This Privacy Policy explains how we collect, use, store, and safeguard your information, as well as your rights to control it. By using our website (keenfootwearm.com) or engaging with our services, you agree to the practices outlined below.

1. Information We Collect

We only collect information necessary to provide you with a seamless shopping experience, fulfill orders, and improve our services. The types of information we may gather include:

a. Personal Identification Information

  • Provided by You: When you place an order, create an account, or contact customer service, we may collect your full name, email address (e.g., [email protected] for communications), phone number, shipping/billing address, and payment details (e.g., credit card information—note: we do not store full payment details; these are processed securely by our third-party payment partners).
  • Automatically Collected: When you visit our website, we may collect non-identifiable data such as your IP address, browser type, device information (e.g., smartphone, laptop), operating system, pages visited, time spent on the site, and referral source. This data helps us analyze website performance and tailor your browsing experience.

b. Optional Information

  • You may choose to share additional details, such as your shoe size preferences, favorite KEEN® styles (e.g., hiking vs. casual), or feedback on sustainability efforts. This information is used to personalize recommendations and improve our offerings.

2. How We Use Your Information

We use your personal information for specific, legitimate purposes, including:
  • Fulfilling Orders: Processing payments, arranging shipping, and sending order confirmations/tracking updates.
  • Providing Customer Support: Responding to inquiries (e.g., sizing questions, return requests) via email ([email protected]) or website forms.
  • Improving Our Services: Analyzing browsing and purchase data to enhance website functionality, expand our KEEN® product range, and refine sustainability initiatives.
  • Personalization: Suggesting KEEN® styles that match your preferences (e.g., recommending waterproof hiking shoes if you’ve previously purchased outdoor footwear).
  • Compliance: Meeting legal obligations, such as tax reporting or addressing fraud prevention.
We will never sell, rent, or share your personal information with third parties for marketing purposes without your explicit consent.

3. How We Protect Your Information

We take rigorous measures to safeguard your data from unauthorized access, disclosure, or misuse:
  • Secure Storage: Personal information (excluding payment details) is stored on encrypted servers with restricted access. Payment data is handled by PCI DSS-compliant third-party processors (e.g., PayPal, Stripe) to ensure maximum security.
  • Website Security: Our site uses SSL (Secure Sockets Layer) encryption to protect data transmitted between your device and our servers (indicated by the “https://” prefix and padlock icon in your browser).
  • Access Controls: Only authorized Keenfootwearm team members (e.g., customer service, order processing) have access to your personal information, and they are required to adhere to strict privacy protocols.
  • Data Retention: We retain your personal information only as long as necessary to fulfill the purposes outlined in this policy (e.g., order history is kept for 7 years for tax compliance) or as required by law. After that, data is securely deleted or anonymized.

4. Your Rights Regarding Personal Information

You have the right to control how your information is used, including:
  • Access: Request a copy of the personal information we hold about you (e.g., order history, contact details).
  • Correction: Update or correct inaccurate information (e.g., changing your shipping address or email).
  • Deletion: Request the removal of your personal information (where legally permitted, e.g., if you no longer wish to have an account).
  • Opt-Out: Unsubscribe from non-essential communications (e.g., personalized product recommendations) by clicking the “unsubscribe” link in our emails or contacting us at [email protected].
  • Data Portability: Request a transfer of your information to another service provider (e.g., exporting your order history to a personal account).
To exercise any of these rights, please email us at [email protected] with your request, and we will respond within 30 days (in compliance with applicable data protection laws, such as GDPR or CCPA).

5. Cookies and Tracking Technologies

Our website uses cookies (small text files stored on your device) to enhance your browsing experience. Cookies help us:
  • Remember your preferences (e.g., language, saved items in your cart).
  • Analyze website traffic to identify popular pages (e.g., KEEN® work shoe category).
  • Track the effectiveness of our content (e.g., how many users click on sustainability-related articles).
You can manage or disable cookies through your browser settings, but note that disabling certain cookies may limit functionality (e.g., inability to save items in your cart). For more details, see our separate Cookie Policy (linked at the bottom of our website).

6. Third-Party Services

We may work with trusted third-party partners to support our operations, such as:
  • Payment Processors: To securely handle transactions (e.g., Stripe, PayPal—these providers have their own privacy policies, which we recommend reviewing).
  • Shipping Carriers: To deliver orders (e.g., UPS, FedEx—we share only necessary details like your name and shipping address).
  • Analytics Tools: To analyze website performance (e.g., Google Analytics—data is anonymized to protect your identity).
These third parties are contractually obligated to protect your information and use it only for the purposes we specify.

7. Children’s Privacy

Our website is not intended for use by children under the age of 13, and we do not knowingly collect personal information from minors. If we discover we have collected data from a child under 13, we will promptly delete it. Parents or guardians with concerns can contact us at [email protected].

8. Changes to This Privacy Policy

We may update this Privacy Policy periodically to reflect changes in our practices, legal requirements, or technology. When we make updates, we will revise the “Last Updated” date at the top of this page and notify you via email (if you have an account) or a website banner. We encourage you to review this policy regularly to stay informed about how we protect your information.

9. Contact Us

If you have questions, concerns, or requests regarding this Privacy Policy or your personal information, please contact us at:
  • Website: Use the “Contact Us” form on keenfootwearm.com (we respond within 12 business hours).
Keenfootwearm is committed to upholding your privacy and ensuring transparency in all our data practices. Thank you for trusting us with your information as you shop for quality, sustainable KEEN® shoes.
Last Updated: November 5, 2025