Terms of Purchase

Keenfootwearm Terms of Purchase

These Terms of Purchase (“Terms”) govern your purchase of KEEN® shoes (including hiking, casual, work, and adventure styles) from Keenfootwearm (the “Website”). By placing an order on the Website, you agree to be bound by these Terms, as well as our Privacy Policy, Refund Policy, and Shipping Policy (all available on the Website). Please read these Terms carefully before making a purchase.

1. Order Placement & Acceptance

  • Order Submission: When you place an order on the Website, you are making a binding offer to purchase the selected KEEN® products at the listed price. All product prices are displayed in United States Dollars (USD), and this is the only currency accepted for transactions on the Website.
  • Order Confirmation: After submitting your order, you will receive an automated email acknowledging receipt of your order (the “Order Acknowledgment”). This does not constitute acceptance of your order—acceptance occurs only when we send a separate “Order Confirmation” email, which includes your order number, product details, and shipping information.
  • Order Cancellation/Modification: We reserve the right to cancel or modify your order at any time before shipment (e.g., if a KEEN® product is out of stock, pricing contains an error, or we suspect fraudulent activity). If your order is cancelled after payment, we will issue a full refund in USD within the timeframe outlined in Section 4. You may cancel an order before it ships by contacting us at [email protected] with your order number—cancellations requested after shipment will be subject to our return process (Section 3).

2. Payment Terms

  • Payment Methods: We accept major credit cards (Visa, Mastercard, American Express, Discover), PayPal, and other secure payment methods displayed at checkout. All payments must be made in full at the time of order placement.
  • Payment Security: Your payment information is processed securely through PCI DSS-compliant third-party payment processors. Keenfootwearm does not store your full payment details (e.g., credit card numbers) on our servers.
  • Price Accuracy: We strive to ensure all product prices are accurate, but errors may occur (e.g., typographical mistakes, system glitches). If we identify a pricing error after you place an order, we will notify you immediately—you may choose to proceed with the corrected price or cancel the order for a full refund.

3. Shipping & Delivery

  • Order Processing Time: Most orders are processed and shipped within 1–3 business days of receiving the Order Confirmation (excluding weekends, holidays, and backordered items). If a product is backordered, we will notify you via email with the estimated restock and shipping date.
  • Delivery Timeline: After shipment, delivery of your KEEN® shoes will take 6–12 business days to any destination worldwide. This timeline includes transit time and does not account for potential delays due to customs processing (international orders) or unforeseen events (e.g., weather, carrier disruptions).
  • Shipping Costs: We offer free global shipping on all orders—no minimum purchase required. No additional shipping fees will be added to your order total at checkout.
  • Order Tracking: Once your order ships, we will send you an email with a tracking number and a link to monitor your package’s delivery status. You are responsible for tracking your order and notifying us of any delivery issues (Section 5).

4. Returns & Refunds

  • Return Eligibility: You may return unused, unworn KEEN® products in their original condition (with intact tags, packaging, and no damage) for a refund within 60 days of the delivery date. Final-sale items (marked “Final Sale” on product pages), custom-ordered styles, and gift cards are non-returnable.
  • Return Process: To initiate a return, email us at [email protected] with your order number, product details, and reason for return. We will provide a prepaid shipping label (domestic orders) or return instructions (international orders) to facilitate the return. You must ship the item within 5 business days of receiving the label/instructions.
  • Refund Timeline: After we receive and inspect your returned package (to confirm eligibility), we will issue a refund in USD to your original payment method within 5–10 business days. The time for funds to appear in your account depends on your payment provider (e.g., 5–7 days for credit cards, 2–3 days for PayPal).
  • Refund Exceptions: We reserve the right to reject refunds for items that do not meet return eligibility requirements. If a return is rejected, we will ship the item back to you, and you will be responsible for any return shipping costs.

5. Order Issues & Disputes

  • Damaged/Incorrect Items: If you receive a damaged, defective, or incorrect KEEN® product, notify us via email within 48 hours of delivery. Include photos of the item and your order number—we will arrange for a free replacement or full refund (your choice) and cover all return shipping costs.
  • Lost/Missing Packages: If your package is marked as delivered but not received, or if tracking shows it is lost, contact us within 7 days of the estimated delivery date. We will work with the shipping carrier to locate the package. If the package is confirmed lost, we will send a replacement or issue a full refund.
  • Dispute Resolution: Any disputes related to your order (e.g., pricing, delivery, refunds) must be submitted to us in writing via [email protected] within 30 days of the issue arising. We will review your dispute and respond with a resolution within 12 business hours. If we cannot resolve the dispute amicably, both parties agree to attempt mediation before pursuing legal action.

6. Product Information & Warranties

  • Product Descriptions: We strive to provide accurate descriptions, images, and sizing information for all KEEN® products on the Website. However, we do not guarantee that product colors will match your device’s display exactly, or that sizing will fit all foot shapes—please refer to our size charts or contact customer service for guidance before purchasing.
  • KEEN® Warranty: KEEN® products are covered by the brand’s limited warranty against defects in materials and workmanship (varies by style). This warranty is separate from our return policy—for warranty claims, contact us at [email protected], and we will assist you in submitting a claim to KEEN®.

7. Limitation of Liability

  • Keenfootwearm shall not be liable for any indirect, incidental, special, or consequential damages (e.g., lost profits, inconvenience) arising from your purchase, use, or inability to use our products or services. Our total liability for any claim related to these Terms shall not exceed the total amount you paid for the affected order.
  • We are not liable for delays in shipping or delivery caused by factors beyond our control (e.g., customs, weather, carrier errors, supply chain disruptions).

8. Changes to These Terms

We may update these Terms from time to time to reflect changes in business practices, legal requirements, or product offerings. When we make changes, we will revise the “Last Updated” date at the bottom of this page and notify you via email (if you have an account) or a Website banner. Your continued use of the Website after changes are posted constitutes acceptance of the updated Terms.

9. Contact Us

If you have questions or concerns about these Terms of Purchase, please contact us at:
  • Website: Use the “Contact Us” form on the Website (response within 12 business hours)
By purchasing from Keenfootwearm, you acknowledge that you have read, understood, and agreed to these Terms of Purchase.
Last Updated: November 5, 2025